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    Shipping Policies

    Shipping Policy

    Please review the below shipping policy rules and restrictions.

    New York Replacement Parts makes every attempt to get you your package in the least amount of time possible. Our primary shipping methods are USPS and FEDEX and we use them interchangeably.

    In-stock items are shipped same day or next business day.

    Some orders may be dropped shipped from the manufacturer.

    FEDEX orders over $100.00 may require signature release from FEDEX.

    All order re-routing is the responsibility of the customer once an order has shipped.

    Free shipping within the USA, including Alaska, Hawaii and US territories only.

    Canadian orders are shipped via USPS only.

    Canadian residents are responsible for any charges incurred at the border.

    Shipments that you have not received must be traced by the carrier before a new item can be shipped out to you. In some instances a new item may be shipped to you before we receive the returned items back. Please call 800.228.4718 for more information.

    All packages that are refused delivery or are delivered back to our warehouse because of a non-deliverable address will incur a return handling fee of $10.00.

    All shipping charges are non-refundable unless nyrpcorp.com was in error. If you purchased the wrong product you are responsible for the original shipping charges and all return shipping charges.

    Some large orders and heavy bulk items may incur additional shipping charges. You will be promptly notified if this situation applies to your order.

    Shipping Restrictions

    All Sloan Flushmate and Ecoflush WDI pressure tanks must be shipped via FEDEX ground and do not apply to the 1 to 3 business day shipping offer. They are to heavy and bulky to ship 1 to 3 business days. You will still get $12.00 shipping to anywhere in the USA or free shipping if your order is $99.00+.

    All Sloan and TOTO soap refills must be shipped FEDEX and do not apply to the 1 to 3 business day shipping offer. They are to heavy and bulky to ship 1 to 3 business days. You will still get $12.00 shipping to anywhere in the USA or free shipping if your order is $99.00+.

    All cast iron, brass and copper fittings may need to be shipped FEDEX ground and do not apply to the 1 to 3 business day shipping offer. They are to heavy and bulky to ship 1 to 3 business days. You will still get $12.00 shipping to anywhere in the USA or free shipping if your order is $99.00+ but it will depend on the quantity ordered.

    You will be promptly notified if anything you order has a shipping restriction attached to it.

    In-Stock Product Policy (Products Marked In-Stock)

    All products marked as in-stock are usually in-stock 96% of the time. So what does that mean? It means controlling inventory for a website and 4 retail locations is a little tricky. Occassionally, about 4% of the time, orders placed on the website for items marked in-stock may actually be out of stock. This may occur for several reasons:

    You placed an order for an item before website and actual inventory have synced.

    We expected a delivery, from the distributor or manufacturer, that has been delayed due to weather or other issues.

    After you placed the website order, and usually within minutes, one of the retail locations sold that inventory before your order was sent to fulfillment. This happens the most frequently where the website said in-stock but at fulfillment the product is no longer in stock.

    Where products say they are in-stock is not a 100% guarantee to you that the product is in fact in-stock. It is our best estimate that the prodeuct is or will be in-stock when your order reaches the warehouse for fulfillment. We do our absolute best to try and keep inventory levels in line with the website but we just can't guarantee that 100% of the time with inventory that changes rapidly on a daily and sometimes hourly or even minute basis.

    Free Shipping Details

    Order SUBTOTAL, after any discounts, must be $99.00 or more. This means if your order subtotal is $99.00 or more and you apply a discount of 5%, which would be $4.95, would bring your SUBTOTAL to $94.05, you would be charged the $12.00 shipping fee. In this scenario you would be better off with just the free shipping where you would save $12.00 as opposed to $4.95. Unfortunately we just cannot give both the $12.00 Shipping and the discount in this scenario.

    The second scenario would be this. Your order SUBTOTAL is $350.00 and your discount is 5%. The discount would be $17.50 bringing your order subtotal to $332.50. In this scenario your order would qualify for BOTH Free Shipping and the 5% discount. We have determined that an order SUBTOTAL of $99.00+ gives us enough margin to where we can give both discounts. Any questions please call 800.228.4718.

    If your order falls into the first scenario it will be up to you whether to choose a discount or the free shipping discount.

    Shipping destination MUST be within the USA including Alaska and Hawaii. The offer also applies to most US territories. If, after selecting the United States from the dropdown menu at checkout, your territory is listed in the Select a state dropdown menu then your territory qualifies for the free shipping offer.

    Free Shipping Restrictions

    Some very large orders and some very heavy bulky orders will not qualify for free shipping. These are usually large bulk orders where the customer has called for bulk pricing and we determined that the free shipping cannot apply, but occasionally these orders fall through the cracks where the customer did not call and just placed the order. In this situation we will call you promptly to notify you that your order does not qualify for free shipping. 99% of all orders over $99.00 qualify for the free shipping offer but if you're not sure of your order qualifying because it is large and heavy please do not hesitate to call 800.228.4718. We are always here to help you.

    1 to 3 Business Day Shipping Details

    Shipping is 1 to 3 business days and the shipping destination MUST be in the USA. Alaska and Hawaii are included in this Shipping Offer at No Additional charge. Some US territories are also included in this offer. After selecting United States from the dropdown menu you will need to select a state from the Select a state dropdown menu. If your US territory is listed the offer applies.

    Orders placed on Friday may not ship until the following Monday. We will do our best to get your shipment out on Friday if you ordered Friday.

    3 business days does not include the day of order which is a processing and packing day but as stated we will try to get your order out on Friday

    If your order sub-total (excluding shipping) totals $99.00+ you will receive FREE 1 to 3 Business Day Shipping.

    Some orders to the mid-west and west coast, that qualify for free shipping, may need to be shipped FEDEX and may not arrive in 1 to 3 business days. NYRPCorp reserves the right to ship FEDEX in these instances. Not to worry though. The percentage of these special shipments is less than 3%.

    1 to 3 Business Day Shipping Restrictions

    Below are the restrictions for 1 to 3 business day shipping. These restrictions will be shipped FedEx ground and the estimated delivery date is 2 to 5 business days depending upon where you live.

    These items are just too heavy to ship in 1 to 3 business days.

    • Sloan \ Flushmate pressure tanks
    • Eco Flush \ WDI pressure tanks.
    • All Sloan soap dispenser refills.
    • All General Wire Floor Model Drain Cleaners.
    • NYRPCorp will occasionally Drop Ship some out of stock items directly from the manufacturer. Unfortunately these items do not apply to the 1 to 3 Business day shipping.
    Need some help? Give us a call at (800) 228-4718 or Contact Us and we will be happy to help.