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    Store Policies

    Cancellation policy

    Please make absolutely sure the product you are buying is the product you need. Call or email us at the numbers below if you are not sure and one of our experienced sales representatives will help you confirm your products are the products you need. This will save you time, and money, on non-refundable shipping charges and re-stocking fees.

    All order cancellations must be requested via email, no exceptions. Cancellations will no longer be approved by phone. Please email shipping@nyrpcorp.com to cancel an existing order. This will protect both your interests and ours as it will create a permanent record of the cancellation date and time.

    The easiest way to cancel your order is to reply to your order invoice email with a note stating you need to cancel. This way we have a hard copy of your name, order number and order information.

    Most orders are shipped same day or the next business day. If you need to cancel your order you need to do so before the package is shipped. Once the package is shipped an order cannot be cancelled and you must go through the RMA process to return the products as outlined in the (RMA) Return Policy section below.

    All orders that have been packed and processed for shipment that are cancelled may be subject to a 15% restocking fee at the sole discretion of nyrpcorp.com. This is generally reserved for larger orders with longer pick, processing and shipping time involved to process the order.

    Return Policy (RMA)

    Returns no longer require an RMA through the website but still need to be approved by nyrpcorp.com. If you need to return an order you must call or email us within 15 business days of purchase at:

    Request an RMA:
    By phone: 800.228.4718
    By email: shipping@nyrpcorp.com

    Returns without an RMA may not be processed for return and/or refund. If we receive parts back without an RMA we reserve the right to either not process the return for refund or charge a 25% restocking fee at nyrpcorp's discretion.

    Returns with an RMA that are received after 15 business days from RMA issue date will be charged a 15% restocking fee at the sole discretion of nyrpcorp.com. This does not necessarily mean you will be charged a 15% restocking fee automatically. All we are asking is that you make every effort to return the part within 15 business days from RMA issue date but we reserve the right to charge the restocking fee if necessary.

    Criteria for return acceptance by nyrpcorp.com. New York Replacement Parts only sells brand new Plumbing and Heating supplies on it's website so we would like the returns in like condition.

    All returns must have an RMA issued within 15 business days of delivery.

    All returns must be in original packaging with all printed media enclosed.

    All items returned must be uninstalled, new and in sellable condition.

    Part kits must contain all the parts that came in the kit.

    Absolutely no returns on tools.

    Absolutely no returns on special order items.

    Absolutely no returns on electrical equipment and components.

    Absolutely no returns on toilet seats.

    There will be no refunds or credit for installed and/or used parts returned.

    Refund Policy

    Refunds are at the sole discretion of nyrpcorp.com. Refunds will not be issued until nyrpcorp.com receives and inspects the returned items. If you purchased your items with a credit card or through PayPal, and the items returned are deemed returnable, a credit will be made to your credit card or PayPal account within 1 to 5 business days after return and inspection. All other refunds will be paid by check and sent via US Postal Service within 10 business days of return.

    Defective Products

    Defective products may be exchanged within 14 Days of delivery (10 business days).

    Defective items may only be exchanged for the same item.

    No refunds on defective items. Exchange only. No exceptions.

    Exchange for defective items will not be given until defective item is returned.

    Some items may need inspection by the manufacturer before an exchange is issued.

    Parts damaged during return. New York Replacement parts will not be responsible for parts damaged during return unless we accidentally shipped you the wrong parts to begin with. If you ordered the wrong parts and they get damaged during return we cannot be held responsible and you will need to contact the carrier for any remedy.

    In-Stock Product Policy (Products Marked In-Stock)

    All products marked as in-stock are usually in-stock 96% of the time. So what does that mean? It means controlling inventory for a website and 4 retail locations is a little tricky. Occassionally, about 4% of the time, orders placed on the website for items marked in-stock may actually be out of stock. This may occur for several reasons:

    You placed an order for an item before website and actual inventory have synced.

    We expected a delivery, from the distributor or manufacturer, that has been delayed due to weather or other issues.

    After you placed the website order, and usually within minutes, one of the retail locations sold that inventory before your order was sent to fulfillment. This happens the most frequently where the website said in-stock but at fulfillment the product is no longer in stock.

    Where products say they are in-stock is not a 100% guarantee to you that the product is in fact in-stock. It is our best estimate that the product is or will be in-stock when your order reaches the warehouse for fulfillment. We do our absolute best to try and keep inventory levels in line with the website but we just can't guarantee that 100% of the time with inventory that changes rapidly on a daily and sometimes hourly or even minute basis.

    Need some help? Give us a call at (800) 228-4718 or Contact Us and we will be happy to help.