Below Frequently Asked Questions are some common concerns of our customers have before and after making a purchase. If you have other questions, please send them to or call 800-228-4718.

Pre-Sales Questions

Yes. Please send in the sales tax exemption before placing an order. This will alleviate having to process a sales tax refund which results in more work for us and for you. Who needs more work right? You will also need a registered account for a sales tax exemption. When registering, a customer ID is generated, and we need that ID number to link your account with the sales tax system.

It's important you register first, then submit your sales tax exemption so we can find your account. If you send in the exemption and have no account, we then need to email you back to register wasting valuable time if your order is time sensitive!

Please send tax exemptions here: Sales Tax Exemptions

Please use this link to register: Create Account

You can find more information here: Sales tax Info

Right now we have no active coupon codes but we do offer them from time to time. The reason we don't normally have coupon codes is our incredibly low prices! We already discount most products from 10% up to 40%, some even more.

Most in-stock orders are shipped same day if ordered by 3pm EST. These orders are usually 1-3 business days.

Some larger orders may take additional time.

We do offer faster shipping options, 2 day or Next day but you MUST call 800-228-4718 or email to arrange this. Additional shipping charge most likely will apply.

That's a good question but a simple answer. We have hundreds of thousands of parts. Not all on the website. We also have 4 retail locations. Too many times when we displayed quantities, our retail stores would sell the products before a web order would make it to fulfillment. This resulted in too many customers saying "but your website said you had x amount". We move inventory fast. Too fast sometimes. Another reason is OUR fulfillment. We have parts continously being delivered to us daily. If we showed just 10 on the website and someone wanted 50 we may have them sitting in the warehouse, just delivered to us, but not inventoried yet, so a customer can only order the 10 but we may have 200 or more in stock.

Post-Sales Questions

Yes, we do.


  • You send the product back opened, used or damaged.
  • We never received the return back to our warehouse.
  • You attempt to send back an electronic part.

Our full return policy can be found here.


  • Product Not-As-Described - Such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
  • Major Defects - Although all the products are thoroughly inspected before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Department. We keep the right to rectify the error or defect once we receive the part back for inspection.
  • We sent you the wrong item - Yes, it ocassionally happens.

Our full refund policy can be found here.

Unable to find satisfactory answers? Contact Support

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