Cancellation Policy

Please make absolutely sure the product you are buying is the product you need. Call or email us at the numbers below if you are not sure and one of our experienced sales representatives will help you confirm your products are the products you need. This will save you time, and money, on non-refundable shipping charges and\or re-stocking fees.

  • All order cancellations must be requested via email, no exceptions. Cancellations will no longer be approved by phone. Please email to cancel an existing order. This will protect both your interests and ours as it will create a permanent record of the cancellation date and time.
  • The easiest way to cancel your order is to reply to your order invoice email with a note stating you need to cancel. This way we have a hard copy of your name, order number and order information.
  • Most orders are shipped same day or the next business day. If you need to cancel your order you need to do so before the package is shipped. Once the package is shipped an order cannot be cancelled and you must go through the RMA process to return the products as outlined in the Return Policy.
  • All orders that have been packed and processed for shipment that are cancelled may be subject to a 15% restocking fee at the sole discretion of to cover the cost of shipping materials and labor to ship the products. This is generally reserved for larger orders with longer pick, processing and shipping time involved to process the order.

Need some help? Give us a call at (800) 228-4718 or Contact Us and we will be happy to help.